# Support & Contact Info

Help is always available — whether you're starting your first assessment or progressing through the next stage of your SCS journey. Here's how to get the support you need.

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## 📩 General Enquiries

For general questions about the SCS Framework, assessments, or platform access:\
**Email:** [scs@adsgroup.org.uk](https://app.gitbook.com/u/WAC0PZUiI5Uf3zYGLExPty6tzuH3)\
**Response time:** Usually within 2–3 working days

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## ⚠️ Urgent Issues or Technical Blockers

If you're unable to continue due to a platform issue or critical blocker, please contact:\
**Email:** [scs@adsgroup.org.uk](https://app.gitbook.com/u/WAC0PZUiI5Uf3zYGLExPty6tzuH3)\
**Subject line:** `URGENT – Assessment Blocker`\
We’ll escalate your request to ADS or your regional support team.

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## 👥 Working With a Practitioner?

If you’ve been assigned a practitioner or regional delivery partner, they are your first point of contact for:

* Support with assessment questions
* Guidance on scoring and evidence
* Help interpreting your results

Their contact details should appear in your SCS welcome information.

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## 💡 Suggestions or Feedback

Help us improve the SCS experience by sharing:

* Issues or gaps in this Knowledge Base
* Suggestions for new templates or resources
* Ideas for platform improvements

**To contribute feedback:**\
Use the SCS contact email above or speak directly with your practitioner or ADS contact.
