Contact and Support

We’re here to help you succeed in your journey through the Digital Pathway framework. If you have any questions, encounter issues, or need assistance with specific sections of the assessment, please don’t hesitate to reach out. Below are the ways you can access support and guidance, along with recommended resources.

1. General Support Contact

For general inquiries or if you’re unsure where to direct your questions, please contact the ADS SCS Support Team:

Our support team can guide you through framework elements, explain assessment criteria, and assist with accessing resources.

2. Assessment and Interpretation Guidance

For assistance with interpreting assessment results, setting improvement targets, or planning your organisation’s next steps, you can consult with a Digital Pathway Practitioner. Our expert team can provide insights on:

  • Understanding assessment outcomes

  • Developing action plans based on your maturity level

  • Setting achievable goals for improvement

To book a session with a Practitioner, contact general support above.

3. Knowledge Hib Feedback and Suggestions

We value feedback from our users and continually work to improve our resources. If you have suggestions for content improvements or additional resources you’d like to see in the knowledge base, please let us know.

4. Additional Resources

For quick access to specific resources, explore the following pages within the knowledge base:

  • FAQs: For answers to frequently asked questions on the Digital Pillar framework and assessment process.

  • Templates and Tools: Access downloadable templates, assessment sheets, and dashboards to support your digital maturity assessment.

  • Guides for Specific Scenarios: Explore targeted guidance based on industry type, digital maturity level, and unique organisational needs.

For any other questions or if you need further assistance, we’re here to help. The ADS SCS team is committed to ensuring you have the tools, resources, and support needed to excel in the Digital Pillar framework.

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