> For the complete documentation index, see [llms.txt](https://knowledge.adsgroup.org.uk/8RnoQ2Y1ZgHQnhYYpqoO/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.adsgroup.org.uk/8RnoQ2Y1ZgHQnhYYpqoO/welcome-to-the-scs-knowledge-hub/scs-assessment-tool-faqs.md).

# SCS Assessment Tool - FAQs

For any issues encountered while using the assessment platform.

{% hint style="info" %}
**Not sure which support is right for you?**

Select **Ask** in the top-right corner. Ask SCS about your challenge, priorities, or next step.
{% endhint %}

<details>

<summary>1. I didn’t receive my email verification link. What should I do?</summary>

If you haven’t received your verification email: <https://app.guideflow.com/player/5pvz58yuwk>

* Check your **Spam/Junk or Mimecast quarantine** folders.
* The email will come from **<noreply@assessment.adsgroup.org.uk>**.
* If you find the email in Junk, **move it to your main inbox before clicking the link**, as links may not work from quarantine folders.

If you still can’t find the email, please contact the SCS team and we can resend the verification link.

</details>

<details>

<summary>2. My verification link doesn’t work or has expired</summary>

Verification links can **expire or fail** if: <https://app.guideflow.com/player/5pvz58yuwk>

* They are clicked from a quarantined email
* Too much time has passed since they were sent

If this happens, contact the SCS team and we will **resend a fresh verification link** for you.

</details>

<details>

<summary>3. The system says I already have an account, but I can’t log in</summary>

This usually means an account was created previously, but the setup wasn’t fully completed. <https://app.guideflow.com/player/5pvz58yuwk>

Try the following:

* Check whether you completed **email verification and two‑factor authentication (2FA)**.
* Check your spam folder for earlier verification emails.

If you’re still unable to access the tool, contact the SCS team and we can reset or re‑enable your account.

</details>

<details>

<summary>4. Why do I need to use Two‑Factor Authentication (2FA)?</summary>

Two‑Factor Authentication is **mandatory** for the SCS Assessment Tool and is part of ADS’s security requirements.

To complete 2FA:

1. Download an authenticator app (e.g. **Microsoft Authenticator** or **Google Authenticator**) on your phone.
2. Scan the QR code shown during login.
3. Enter the code generated by the app to complete setup.

If you have trouble setting up 2FA, the SCS team can regenerate your QR code for you which will display at the time of login.

</details>

<details>

<summary>5. I’m locked out because someone else completed verification on their phone</summary>

If verification or 2FA was completed on **someone else’s device** (for example during a visit or audit), the account can become locked. <https://app.guideflow.com/player/5pvz58yuwk>

Please contact the SCS team and we will **reset your 2FA setup** so you can complete verification on your own device.

</details>

<details>

<summary>6. I’m registered, but I can’t access the assessment I want (e.g. Bronze)</summary>

Once logged in: <https://app.guideflow.com/player/5pvz58yuwk>

* Go to your **dashboard**
* Select **Add Assessment**
* Choose the relevant assessment module (e.g. *Bronze – ESG Initiator*)

If the assessment still doesn’t appear or access is blocked, contact the SCS team for support.

</details>

<details>

<summary>7. The link works on one email address but not another</summary>

Some organisations experience issues when switching between **shared mailboxes or multiple email addresses**.

If this happens:

* Ensure you are logging in with the **same email address** used during registration.
* Avoid forwarding verification emails between inboxes.

If needed, the SCS team can resend verification to the correct address.

</details>

<details>

<summary>8. Is my data secure in the Assessment Tool?</summary>

Yes. The SCS Assessment Tool operates under ADS security policies, including:

* Mandatory 2FA
* Controlled user access
* Formal Terms & Conditions and Privacy Statements

You can view the full **Terms and Conditions for use of the SCS Assessment Tool** via the platform or by contacting the SCS team.

</details>

<details>

<summary>9. Who do I contact if I still have issues?</summary>

If your issue isn’t covered above, please contact:

📧 **<scs@adsgroup.org.uk>**

Including:

* Your organisation name
* The email address used to register
* A short description of the issue

This helps us resolve issues as quickly as possible.

</details>


---

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