Support & Contact Info

Help is always available — whether you're starting your first assessment or progressing through the next stage of your SCS journey. Here's how to get the support you need.

---

📩 General Enquiries

For general questions about the SCS Framework, assessments, or platform access: Email: [email protected] Response time: Usually within 2–3 working days

---

⚠️ Urgent Issues or Technical Blockers

If you're unable to continue due to a platform issue or critical blocker, please contact: Email: [email protected] Subject line: URGENT – Assessment Blocker We’ll escalate your request to ADS or your regional support team.

---

👥 Working With a Practitioner?

If you’ve been assigned a practitioner or regional delivery partner, they are your first point of contact for:

• Support with assessment questions

• Guidance on scoring and evidence

• Help interpreting your results

Their contact details should appear in your SCS welcome information.

---

💡 Suggestions or Feedback

Help us improve the SCS experience by sharing:

• Issues or gaps in this Knowledge Base

• Suggestions for new templates or resources

• Ideas for platform improvements

To contribute feedback: Use the SCS contact email above or speak directly with your practitioner or ADS contact.