Q&D Targets for award

To meet the Q&D requirement, you will need to collect data based upon the following definitions

Quality

Customer acceptance or reject rate is a good indicator of quality. Meeting quality targets not only improves customer satisfaction but also reduces costs by eliminating scrap, rework and unnecessary inspection.

‘rejects’ = units out of specification and not accepted on concession.

The percentage must include 2 significant digits after the decimal point.

Delivery

Delivery schedule achievement is fundamental to a high performing supply chain and poor performance in this area has a detrimental effect on both customer satisfaction and customer performance.

The percentage must include 2 significant digits after the decimal point.