Quality & Delivery Data

Quality & Delivery Data

Q&D data is essential for those seeking an SC21, but it can be an important KPI for companies whatever their intentions. For this reason, it is recommended that all companies collect Q&D data, starting at the earliest opportunity.

Ultimately the key goal is, in time, to achieve zero defects and 100% on-time delivery (in both product and service environments) at all stages of the product/service lifecycle.

It is important to note that to achieve an SC21 award:

• Q&D performance will consist of 12 consecutive rolling performance data points representing the last 12 months

• Each monthly rolling performance figure shall be the average performance for its preceding 12 months

• Therefore 23 months of data is required to demonstrate 12 months of rolling performance data

• All 12 data points must equal or exceed the standard to qualify for an award

• Completing a submission template may assist you with your calculations

The data will only be shared with the SC21 Industry Approval Board (IAB) members, who have each signed a Non-Disclosure Agreement (NDA).