Key Metrics and Indicators

This section will provide organisations with guidance on selecting and utilising meaningful metrics to measure progress and performance across the Digital Pillar framework. Metrics and indicators are crucial for evaluating success, identifying areas for improvement, and demonstrating compliance with regulatory and best practice standards. 📈

Coming Soon:

1. Core Digital Metrics:

   • Percentage of digitised processes.

   • Data integration success rate.

   • Downtime reduction in automated systems.

2. Cybersecurity Indicators:

   • Time to detect and respond to cyber incidents.

   • Number of successful penetration tests completed.

   • Compliance score against NIST or ISO 27001 standards.

3. Customer-Centric Metrics:

   • Client satisfaction score (CSAT).

   • Customer retention rate post-digital transformation.

   • Engagement levels with customer portals and tools.

4. Sustainability Metrics:

   • Reduction in energy consumption due to digital efficiencies.

   • Greenhouse gas emissions from digital operations.

As the programme matures, this page will be regularly updated with specific metrics tailored to the Bronze, Silver, and Gold levels, ensuring organisations have clear benchmarks for success. Stay tuned!