Support & Timing Overview

The SCS Framework is built to fit your business — not the other way around. There’s no rigid national calendar. Instead, delivery is flexible, responsive, and tailored to your needs.

This page explains what to expect, how support works, and where to go for help.

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What to Expect: The Typical Flow

While each organisation moves at its own pace, most follow a similar sequence:

1. Onboarding & Planning Explore the framework, identify your priorities, and decide where to start — with help available if needed.

2. Assessment Period Complete your chosen assessment (Baseline or Pillar), score your maturity, and collect evidence.

3. Moderation & Review If seeking certification, your assessment will be reviewed by an approved practitioner or the ADS team.

4. Recognition You’ll receive confirmation of your maturity level (Bronze, Silver, or Gold) and targeted improvement guidance.

5. Ongoing Improvement & Renewal Act on the feedback, close gaps, and prepare for reassessment when the time is right for your business.

Timing is flexible. Your actual delivery timeline depends on your delivery model, region, and whether you’re receiving funded or self-led support.

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Where to Get Help

You’re not alone. Use the contact routes below to get guidance at any point:

• Regional Support – Contact your regional ADS representative or trade body.

• Delivery Partner – If you’re working with a practitioner, they’ll guide your timeline and next steps.

• General Enquiries – Email the ADS team at [email protected] with questions or to check eligibility.

💡 Not sure where to start? Just reach out. The SCS team or your regional partner can help clarify your pathway.